NeoSpin Terms and Conditions

Welcome to NeoSpin Online Casino. These Terms and Conditions govern your use of our website, games and services. By creating an account, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of this document, you must not register or use our platform.

Operator and Licensing Information

NeoSpin Online Casino is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, No. 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Paysafe transactions on our site are processed by Tronabriz Limited. We use games from certified providers and encrypted data transfer to protect your information and transactions.

Should a dispute arise that cannot be resolved directly with our support team, you may contact EGIS, our alternative dispute resolution provider operating under the regulations of the Tobique Gaming Commission, at disputes@egis-adr.com. Any unresolved disputes are subject to arbitration in Costa Rica, and all claims must be filed within one year of the event giving rise to the dispute.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register at NeoSpin, we require accurate personal information, including your name, date of birth and contact details. Our casino targets players in Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland and other permitted countries. We do not accept real-money play from residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, Russia, Ukraine, Belgium, the Netherlands and several other listed countries.

At NeoSpin, we strictly prohibit the use of VPNs or other tools to bypass our geographic restrictions. Any attempt to circumvent these restrictions may result in the confiscation of winnings and closure of your account. Players in Sweden are not eligible for bonuses, promotions, VIP programs or loyalty point exchange.

Account Verification (KYC)

We require Know Your Customer (KYC) verification to protect our players and comply with regulatory obligations. You must provide a valid ID, proof of address and proof of payment, which may be submitted in Latin or Cyrillic script. We may also request phone or video verification in certain cases. If verification is not completed within two weeks of our request, we reserve the right to lock your account until the process is finished.

Deposits and Withdrawals

We offer 18 deposit options, all of which are free and processed instantly, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Flexepin, MuchBetter, MiFinity, Interac and multiple cryptocurrencies such as Bitcoin, Ethereum and USDT. Our minimum deposit amounts start from 20 EUR/USD or equivalent, depending on your chosen currency and method.

For withdrawals, we provide 13 payout options. E-wallets, Interac and crypto payments are processed instantly once approved, while bank transfers and Inpay withdrawals may take one to three banking days. We require each deposit to be wagered three times before it becomes withdrawable; otherwise, a processing fee may apply or the withdrawal may be declined.

• We apply daily, weekly and monthly withdrawal limits depending on your currency and payment method
• We pay progressive jackpot wins in full, and these amounts do not count toward withdrawal limits
• We process amounts exceeding a method's limit in instalments
• We charge a monthly dormancy fee of €25 on accounts inactive for 12 consecutive months

Bonuses and Promotions

Here at NeoSpin, we provide a generous Total Welcome Pack of 300% up to €7,000 plus 300 Free Spins across your first four deposits. We also offer a Highroller First Deposit Bonus, Daily Cashback, Wednesday Free Spins, Weekend Reload offers and a Bonus Cancellation feature. Our Sports Welcome Package provides up to €1,600 in OnlyWin Freebets across your first three deposits.

Unless otherwise specified, our bonuses carry a default maximum bet of €6.5 / $7 / A$10 and must be wagered within 14 days of activation. Slot games contribute 100% toward wagering requirements, while table games, live casino and lottery games contribute only 5%. Certain games, including jackpot slots, EGT titles and selected named games such as Book of Dead and Immortal Romance, are excluded from bonus play. We play real money first, allow only one active bonus at a time, and cancel bonus funds if your balance falls to 0.05.

We reserve the right to classify repeated high-percentage bonus claiming patterns as bonus abuse, particularly where bonuses reach 70% of deposits across 5–9 deposits or 50% across 10 or more deposits. Our bonus offers are not available to players in Sweden.

Our Neospin Loyalty Program

Our Neospin Loyalty Program automatically enrols you at registration and rewards you with Complimentary Points for real-money play across slots and other games. As you progress through our 16 loyalty statuses, from Colibri to Lion, you unlock loot boxes, wheel-of-fortune rewards and cash prizes of increasing value. Our VIP players benefit from exclusive bonuses, VIP-only tournaments, early access to new games and a dedicated 24/7 personal manager. We may suspend or remove VIP status if no deposit is made for 30 consecutive days.

Games and Fair Play

At NeoSpin Online Casino, we offer over 5,800 games, including slots, live casino titles, table games, jackpot games, lottery, sports betting and virtual sports, sourced from more than 80 certified providers such as Evolution, Pragmatic Play, NetEnt and Play'n GO. We update our game library regularly, adding approximately 35 new titles each week. We note that NetEnt and Amatic are unavailable in Australia, while Play'n GO and Pragmatic Play are unavailable in Sweden.

Responsible Gambling and Account Suspension

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. We reserve the right to suspend, restrict or close any account where we suspect fraud, collusion, abuse of our bonus terms, or violation of these Terms and Conditions. Winnings obtained through prohibited methods, including the use of VPNs, may be voided and forfeited at our discretion.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. We shall not be liable for any indirect, incidental or consequential losses arising from your use of our services, except where such liability cannot be excluded under applicable law. You agree that we may amend these Terms and Conditions at any time, and continued use of our services after any changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via live chat, email at support@neospin.com, or our contact form. We encourage you to review our FAQ section for additional guidance before contacting us directly.