NeoSpin Cookie Policy

At NeoSpin, we use cookies and similar technologies to make our website work properly, to understand how you interact with our platform, and to personalize your experience while you play. This Cookie Policy explains what cookies are, how we at NeoSpin use them, and what choices you have regarding their use. By continuing to browse or use NeoSpin casino, you agree to the use of cookies as described below, unless you choose to disable them through your browser settings.

What Are Cookies

Cookies are small text files that are placed on your device when you visit our site. They allow us to recognize your browser, remember your preferences, and collect information about how you use our services. We at NeoSpin rely on cookies to keep your session secure, remember your login details, and ensure that games, promotions, and account features function correctly. Cookies do not harm your device and cannot be used to run programs or deliver viruses.

Types of Cookies We Use

Our NeoSpin platform uses several categories of cookies, each serving a different purpose. We rely on these categories to balance functionality, security, and your overall experience when you play.

• Essential cookies – required for core site functions such as logging in, processing deposits, and navigating between pages
• Performance and analytics cookies – help us understand how visitors use our site so that we can improve speed and usability
• Functional cookies – remember your preferences, such as language or currency selection
• Marketing and advertising cookies – used to show you relevant promotions and measure the effectiveness of our campaigns
• Security cookies – help us detect fraudulent activity and protect your account

Why We Use Cookies

Here at NeoSpin, we provide a wide range of features, from slots and live casino games to sports betting and loyalty rewards. Cookies help us deliver these services smoothly. We use cookies to keep you logged in while you explore NeoSpin slots or place bets, to remember items in your Bonus Shop cart, and to ensure that promotional codes apply correctly to your account. Our NeoSpin Loyalty Program and Complimentary Points system also depend on cookies to accurately track your activity and status progression.

Analytics and Performance

We use analytics cookies to measure how visitors interact with our website, including which pages are most popular, how long sessions last, and where technical issues may occur. This data helps our NeoSpin team continuously refine the site, improve loading times, and make navigation easier whether you are using a desktop, tablet, or mobile browser version of our platform.

Personalization and Marketing

Our NeoSpin platform may use cookies from third-party advertising partners to display offers relevant to your interests, such as information about our welcome bonus, free spins, or seasonal promotions. These cookies also help us measure how effective our marketing campaigns are and avoid showing you repetitive advertisements. If you have registered at NeoSpin through an affiliate link or promo code, cookies may be used to attribute your signup correctly.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties, including payment providers, game studios, and analytics services. For example, when you make a deposit via Visa, Skrill, Neteller, or cryptocurrency, the payment processor may set its own cookies to ensure secure transaction processing. Similarly, our game providers, such as Evolution, Pragmatic Play, and NetEnt, may use cookies to deliver live casino and slot content correctly. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further details.

How Long Cookies Stay on Your Device

We use both session cookies and persistent cookies. Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period, allowing us to recognize you on your next visit. We only keep persistent cookies for as long as necessary to fulfil the purpose for which they were set, such as remembering your login details or tracking your participation in time-limited promotions like our Weekend Reload or Wednesday Free Spins offers.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most browsers allow you to view, manage, delete, and block cookies through their settings menu. If you choose to disable cookies entirely, certain features of NeoSpin may not function correctly, including staying logged in, applying bonus codes, or completing deposits and withdrawals. We recommend reviewing your browser's help section for specific instructions on how to manage cookie settings.

• You can accept or decline non-essential cookies when you first visit our site
• You can adjust your browser settings to block or delete cookies at any time
• You can use private or incognito browsing modes to limit cookie storage
• You can opt out of certain third-party advertising cookies through industry opt-out tools

Cookies and Your Account Security

We at NeoSpin take the security of your account seriously. Certain cookies are used specifically to detect unusual login patterns, prevent unauthorized access, and support our KYC verification process. These security-related cookies are considered essential and cannot be disabled without affecting your ability to log in, deposit, or withdraw funds from your account. We also use cookies to help enforce restrictions in jurisdictions where real-money play is not permitted, in line with our regulatory obligations under our Tobique Gaming Commission licence.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Whenever we make material changes, we will update the "last updated" date on this page and, where appropriate, notify you through the website or via email. We encourage you to review this policy periodically so that you remain informed about how we use cookies at NeoSpin.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, you can reach our support team at support@neospin.com, through our 24/7 live chat, or via the contact form available on our site. Our NeoSpin support team is available around the clock to assist you with any privacy or cookie-related queries, and VIP players may also contact their personal manager directly for further assistance.