NeoSpin Privacy Policy

At NeoSpin Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at NeoSpin Casino collect, use, store, and safeguard your information when you register, play, deposit, or withdraw funds on our platform. By creating an account, you agree that we may process your data as described below.

Who We Are

Our platform is operated by Metlait SRL, registered in Costa Rica under No. 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Here at Vegas... rather, at NeoSpin, we operate in full accordance with the regulatory framework governing our licence, and disputes may be referred to EGIS ADR at disputes@egis-adr.com.

Information We Collect

We collect the following types of information when you use our services:

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence.
• We collect identification documents, proof of address, and proof of payment during our KYC verification process, which may be submitted in Latin or Cyrillic script.
• We record your gaming activity, including deposits, withdrawals, bonus usage, and wagering history, to improve our services and ensure fair play.
• We may collect phone or video verification data where additional checks are required.
• We automatically collect technical data such as IP address, device type, browser information, and login timestamps.
• We track transactions processed through Paysafe by Tronabriz Limited and other payment providers.

How We Use Your Data

We at NeoSpin use your personal information for several legitimate purposes. We use your data to verify your identity, process deposits and withdrawals, administer bonuses such as our welcome pack and loyalty rewards, and prevent fraud or money laundering. We also use your information to communicate with you regarding account activity, promotional offers, and customer support requests submitted via live chat, email, or our contact form. Our NeoSpin Casino team may use aggregated data to improve game selection, site performance, and overall player experience.

Marketing Communications

We may send you promotional emails about our bonuses, free spins, and tournaments. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team at support@neospin.com. Please note that players in Sweden are excluded from bonuses, promotions, VIP programs, and loyalty point exchanges in accordance with local requirements.

Legal Basis for Processing

We process your data based on the necessity of fulfilling our contractual obligations to you, complying with licensing and anti-money laundering requirements under the Tobique Gaming Commission, and pursuing our legitimate interests in operating a secure and fair gaming platform. Where applicable, we rely on your consent for marketing communications.

Data Sharing and Third Parties

We may share your information with trusted third parties to operate our services effectively:

• We share payment data with processors such as Tronabriz Limited and other e-wallet, bank transfer, and cryptocurrency service providers.
• We share information with game providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO, and other certified studios, where necessary for gameplay functionality.
• We disclose data to regulatory authorities, such as the Tobique Gaming Commission, when legally required.
• We may share data with fraud prevention and verification services to confirm your identity and payment methods.
• We do not sell your personal information to third parties for marketing purposes.

Data Security

We use encrypted data transfer and industry-standard security measures to protect your personal and financial information. Our NeoSpin Casino systems are designed to prevent unauthorized access, loss, or misuse of your data. While we take extensive precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with licensing, tax, and anti-money laundering obligations. If your account becomes inactive for 12 months without login or play, a monthly dormancy fee of €25 may apply, and we retain relevant records accordingly. Following account closure, we may retain certain data as required by applicable law or for dispute resolution purposes, noting that claims must generally be filed within one year.

Your Rights

You have several rights regarding your personal data when using our platform:

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you can contact our support team via email at support@neospin.com or through our contact form. We aim to respond to all valid requests within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of restricted countries, including but not limited to the United Kingdom, United States, Belgium, Netherlands, and other listed jurisdictions. We do not knowingly collect data from individuals in these regions, and using a VPN to bypass geographic restrictions is prohibited and may result in confiscation of winnings.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For detailed information about the types of cookies we use and how to manage them, please refer to our separate Cookies Policy.

Children's Privacy

Our platform is intended solely for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

International Data Transfers

As our operations span multiple markets, including Australia, New Zealand, Canada, Norway, Germany, Austria, and Switzerland, your data may be transferred and processed outside your country of residence. We take appropriate measures to ensure such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat or email at support@neospin.com. We at NeoSpin are always ready to assist you with privacy-related inquiries.